Privacy Policy

Seri Jelita Naturals operates this online platform and is committed to protecting the privacy and security of visitors and customers. This policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our services.

Information We Collect

We collect various types of information from and about users of our service.

Personal Data:

This includes information that can identify you as an individual. We collect personal data that you voluntarily provide to us when you use our site, such as when you register for an account, place an order, subscribe to newsletters, respond to surveys, or contact us. This information may include contact details like name, address, and other identifying information necessary to provide our services.

Transaction Data:

When you make purchases through our site, we collect data related to your transactions, including product details, purchase price, and details necessary to process your order.

Usage Data:

We automatically collect certain information when you access and use our service. This may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and other data related to your use of our site. This data helps us understand how users interact with our platform and improve our services.

How We Use Your Information

We use the information we collect for various purposes:

To provide and maintain our services: This includes processing transactions, fulfilling orders, and managing your account.

To improve our site and services: We use data to understand usage patterns, diagnose technical issues, and optimize user experience.

To communicate with you: We may use your information to respond to inquiries, send updates about your orders, or provide information about our products and services if you have opted to receive such communications.

For marketing and promotional purposes: If you have provided consent, we may use your information to send you marketing communications, promotional offers, and news about Seri Jelita Naturals. You can opt out of these communications at any time.

For legal and compliance purposes: We may use your information to comply with applicable laws, regulations, or legal processes.

To protect our rights and interests: This includes detecting and preventing fraud, security incidents, and other harmful activity.

Legal Basis for Processing

We process your personal data based on several legal grounds, depending on the purpose of the processing:

The processing is necessary for the performance of a contract with you (e.g., processing your order).

The processing is necessary for compliance with a legal obligation to which we are subject.

The processing is necessary for our legitimate interests or the legitimate interests of third parties, provided these interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, preventing fraud).

With your consent, where required by applicable law, for specific purposes such as sending marketing communications.

Disclosure of Your Information

We may disclose your information to third parties under certain circumstances:

Service Providers: We may share your data with trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analysis, marketing assistance, and customer service. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

To Protect Our Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of service, or as evidence in litigation in which Seri Jelita Naturals is involved.

With Your Consent: We may disclose your information to other third parties with your explicit consent.

Data Security

We implement technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Links to Other Websites

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us by writing to:

Seri Jelita Naturals

18, Jalan Teknologi 3/6A,

Pusat Teknologi Sinar,

Kota Damansara, Selangor,

47810 Malaysia